Returns and exchange

It is extremely important to us that you are satisfied with the products you ordered and we're pretty sure you will be. However, if you're not, you will have 14 days to return the order if you want. The returns are acceptable ONLY for items that have not been used or opened and are still in their original packaging. The product has to be in the same condition you received it, so we can re-sell it. And trust us, we will know if the product has been used.  All returns have to be discussed with us before taking action. When the order returns and has been checked and accepted, you will get a refund with the same payment method you used when ordering. If you do not pick up your order and it returns to us, you will be charged for the costs caused by the return. Refunds will be handled by case, so please get in contact with us.

You can reach us by email or by phone +358 400 608 621.


Returning discounted products

Discounted products can only be returned or exchanged if the product is damaged or faulty.
Discounted products that are non-faulty cannot be returned or exchanged.

Cancelling the order

You can cancel your order if it has not yet been processed and shipped. Please contact us as soon as possible.
However, if your order has already been sent to you, it cannot be cancelled and fully refunded. In cases like this, you will have to pay for the shipping costs.


Exchanging a product

When you want to exchange a product for another, please contact us and we will figure it out!
tel. +358 400 608 621.

If the product is not damaged, you will be charged for the shipping costs.


FOR ALL RETURNS you must contact us before sending anything back. We will give you more information on how to deal with the returning process.

All returned items must be in unused, in original condition and packaging.


Address for returns

Cesars Finland Oy
Vilhonkatu 4
00100 Helsinki